Shipping Info

SHIPPING

  • We ship all orders ASAP.  
  • Small parcel orders are typically processed and shipped within 1-2 business days.  
  • Large LTL shipments may take longer. We always try to find the best shipping solution to suit every individual customer’s needs.
  • Transit times are approximations and are not guaranteed. 
  • Claims for loss or damage in shipment must be made directly to the carrier, not with The Salon Partner.
  • The Salon Partner is not liable for any coincidental damages, consequential damages, or delays incurred during shipping. 
  • Free shipping covers LTL(w/Liftgate) and Ground shipping to the Continental U.S.  

DELIVERY CHECKLIST

  • Receive goods.
  • Count all the boxes and ensure the box count matches the bill of lading or packing list.
  • Inspect boxes for any exterior damage. 
  • If there is any indication of damage to any boxes, examine the contents of the box prior to signing for it.
  • If the driver cannot or will not wait, refuse the package.
  • When inspecting the contents of the package, refuse shipment if there is any damage to the merchandise found.
  • Remember to take photos and notes of any damages found. Note any damages on the Bill of Lading.
  • After refusing delivery, please contact us immediately.   

RETURNS

  • Contact your sales representative.
  • Attain Return Merchandise Authorization (RMA) number.
  • Write this RMA number on the shipping label of the box being returned.
  • Returns with no RMA number will be refused delivery. 
  • Returns with expired RMA numbers (10 days from issue date) will be refused.
  • All returns must be in their original shipping boxes and be in new and resalable condition. 
  • Freight cost of all returns will be the sole responsibility of the buyer.

MERCHANDISE RECEIVED DAMAGED OR DEFECTIVE 

  • The Salon Partners must be notified of any defects or damage within seven (7) days of receiving goods. 
  • Damages to products reported after seven (7) days will not be covered.  
  • Contact your sales representative. 
  • ALL returns must be issued an RMA number prior to being shipped back to The Salon Partner.
  • Please note the RMA number on the shipping label of the return.  
  • Returns with no RMA number will be refused.  
  • Return freight costs are the client’s responsibility. 
  • Shipments from The Salon Partner to the Buyer will be paid by The Salon Partner via Federal Express Ground, or U.S. Postal regular surface mail.
  • Distributors must provide a copy of the original invoice with their return.

 

Delivering an exceptional and consistent customer experience has always been our number one priority. Manufacturing and delivery costs have been increasing globally, which has made delivering an excellent experience more challenging. 

Our business relationships have always been built on trust and following through on promises. So, in order to continue to maintain our industry-standard customer service, we are increasing the prices of all items in our catalog.

We appreciate your understanding and look forward to continuing to service your business!