Product Warranty

What is covered

• Unless otherwise stated, all items carry a 30-day limited warranty covering factory defects in material and workmanship.
• We cover the cost of shipping a repaired or replaced unit back to you.

What is not covered

• Damage caused by misuse, abuse, neglect, or improper installation.
• Physical damage to the product.
• Normal wear items — UV bulbs, filters, sanding bands, brushes and other consumables.
• Any costs you incur reselling, promoting or delivering the product.

How a warranty claim works

1. Call us first — (562) 646-7949. Most faults on this equipment are simple, and we can often talk you through the fix on the phone in a few minutes.
2. If a part is needed, we ship you the part. Most repairs on towel warmers, sterilizers and spas are a heating element, a thermostat, a float or a switch, and are straightforward to swap at your location. This is faster than shipping a machine across the country.
3. If the unit has to come back, we will issue a return authorization and arrange the return. For a genuine warranty fault, we cover shipping both ways.
4. We repair the unit to working condition, or replace it if repair is not possible, and ship it back at our cost.

Why we stock parts

We import this equipment, so we carry genuine replacement elements, thermostats, floats, control boxes, jets, pumps and actuators for the units we sell — including models well past their warranty period. A machine that can be repaired is a machine you keep.

Order accuracy

The Salon Partner reserves the right to adjust, change or cancel orders affected by errors in the order process, incorrect pricing, or incorrect shipping costs. If this affects an order you have placed, we will contact you before doing anything.