The Salon Partner Policies

Disclaimer

The Salon Partner reserves the right to adjust, change or cancel all orders due to errors in the order process, incorrect pricing and/or incorrect shipping costs.

Terms of Product Warranty:

• Unless otherwise stated, all items carry a 30 day limited warranty that covers factory defects in material and workmanship.
• All items defective or damaged through customer misuse, abuse, or neglect, voids all warranty expressed or implied.  
• The warranty also covers the shipping costs of the restored product back to the Buyer.

Warranty does NOT cover:

• Cost of shipping products back to us for repair or replacement. 
• Any cost incurred by buyer during the delivery to their customers.
• Any cost incurred to promote or advertise any product.
• Any physical damage to the product.

Procedure for handling warranty claims:

• Notify us immediately regarding the problem. 
• Typically we will be able to provide you with a simple repair over the phone.  
• If a part is needed, we will ship out the part and you can perform the repair at your location. 
• If this is not possible, we will issue an RMA number for your return and you can send it back to us (at your cost). 
• After receiving the product, we will repair the item to working condition.  
• If this is not possible, we will replace the item with a refurbished or new unit (depending on the condition of return). 
• We will then ship the item back to you via Federal Express ground, at our cost.