Returns & Refunds

If something is not right, we want to fix it. Here is how returns work.

30-day returns

You can return most items within 30 days of delivery for a refund, provided they are unused, in original condition, and in their original packaging.

To start a return, call (562) 646-7949 or email thesalonpartner@gmail.com with your order number. We will issue a return authorization and tell you where to send it. Please do not ship anything back before contacting us — unauthorised returns can be refused.

Who pays return shipping

  • If the item is defective, damaged, or we sent the wrong thing — we pay return shipping and there is no restocking fee.
  • If you changed your mind — return shipping is your responsibility.

Large equipment

Pedicure spas, salon furniture and large towel warmers ship by freight, and returning them costs real money. Change-of-mind returns on freight items are subject to a 20% restocking fee plus return freight, and the unit must be repackaged in its original crate.

This is why we would rather talk to you before you order. Call us with your floor plan and we will make sure the unit fits, the plumbing works, and it is the right model — a ten-minute call is cheaper than a freight return for both of us.

What we cannot take back

  • Opened consumables and single-use items — sanding bands, pumice, files, buffers, pedicure kits, liners, wax and towels. These are hygiene items and cannot be resold once opened.
  • Items returned after 30 days.
  • Items damaged by misuse, or missing original packaging.
  • Custom or special-order upholstery.

Damaged in transit

Inspect freight deliveries before signing. If a pallet arrives damaged, refuse it, photograph it, note the damage on the bill of lading, and call us immediately. Once a clean bill of lading is signed the carrier's liability ends, which makes the claim much harder.

For parcel deliveries, tell us within 7 days of delivery and send photographs.

Refunds

Once we receive and inspect your return, refunds go back to the original payment method within 3–5 business days. Original shipping charges are refunded only if the return is due to a defect or our error.

Warranty

Returns and warranty are different things. Equipment faults after the 30-day return window are handled under our product warranty, which usually means we ship you the part rather than taking the machine back.